User Guide
Sites

Reservations

Find site reservations, inspect booking details, and cancel eligible reservations or renewals.

Use Reservations to review bookings for one site and act on eligible cancellations.

Overview

The page combines site metrics with a reservation table. Search and server-side filters help narrow the results by billing period, date range, and status. Each row shows the spot, period, start and end, amount and fee, and current status.

Site Reservations page with summary metrics, search, filters, and reservation rows
Reservations is scoped to the site shown in the header and loads records using cursor pagination.

Find and inspect a reservation

Confirm the site

Open Reservations from the selected site's navigation and verify the site name in the header.

Search or filter

Enter at least three characters, or filter by Daily, Monthly, or Annual period; start and end dates; and reservation status.

Open the details

Choose Details from a row or select exactly one row. The drawer shows spot and area, status, billing mode, dates, reservation amount, and platform fee.

Refresh when needed

Use refresh to request the reservations and site metrics again.

Reservation details drawer with spot, billing period, dates, amount, fee, and status
The details drawer refreshes the selected reservation when possible and retains the complete table row as a fallback.

Cancel a reservation or renewal

Only eligible operational reservations display a cancellation action. The label and effect depend on the billing mode:

  • Cancel reservation: cancels an unpaid checkout immediately, or cancels a one-time reservation, disables its active PIN, and requests a Stripe refund.
  • Cancel renewal: schedules a subscription to stop at the end of its current billing period. Existing paid access keeps its validity window.

Open the cancellation

Choose the available cancellation action from the row or details drawer.

Review the impact

Read whether access ends immediately, a refund is requested, or renewal stops at period end.

Confirm the action

Confirm only after verifying the site, spot, period, and selected reservation.

A requested refund is not complete until the payment provider confirms it. If Spot Orbit reports refund pending or failed, inspect the related Payment details.

Frequently asked questions (FAQ)

Related content

  • Payments — Verify payment and refund status.
  • Zones and spots — Review the inventory referenced by a reservation.
  • Site info — Return to the selected site's overview.

Zones and spots

Organize a site's yard into zones and manage reservable spots, pricing, and lifecycle.

Payments

Find site payments, copy provider references, and inspect amounts, fees, and refund evidence.